Refund & Returns Policy
Hilling Essentials, LLC strives for our customers to “experience the love” we put into the creation of our handcrafted skincare products. Due to the hygienic nature of our products, we do not accept exchanges returns. Please contact us via email at HillingEssentials@gmail.com, if you have questions or concerns about the quality your order. Please contact us within 10 days of your order shipping, to request support concerning any requests for a refund or purchase credit, depending on your circumstance(s) around your order. Our return/credit policy goes into effect the day your order ships and will last 10 days afterwards (example: order ships January 1, 2022—customer request inquiry must be emailed no later than January 11, 2022. If you do not contact us within 10 days of shipment, we cannot offer a refund or purchase credit. We encourage you to open and try the product upon receiving it.
To be eligible for a return, item(s) must be original container(s) with original packaging. Please attach photo(s) of your product in your email (to HillingEssentials@gmail.com), with detail(s) of what issue(s) you have with the product(s). Please allow 24 hours for a reply. Custom orders are not eligible for refund, exchange or purchase credit.
Refunds (if applicable). Once your email request is received and inspected, we will review it and respond. If you are approved for a refund, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.
We are not responsible for damaged boxes due to transport. If your USPS shipped package is lost or damaged during shipping, please contact USPS about filing an “indemnity claim” by clicking here