Refund & Returns Policy
Hilling Essentials, LLC strives for our customers to “experience the love” we put into the creation of our handcrafted skincare products. Due to the hygienic nature of our products, we do not accept exchanges returns. Please contact us via email: support@HillingEssentials.com, if you have questions or concerns about your product(s). Please contact us within right away with any concerns you may have regarding product quality. We ship USPS first class, and expect to have your order to you within 3 days of shipment. We ask that you contact us no later than 10 days (after your ship date), which gives you time to examine and try your product(s). Our return/credit policy goes into effect the day your order ships and will last 10 days afterwards (example: order ships January 1, 2022—customer request inquiry must be emailed no later than January 11, 2022). If you do not contact us within 10 days of shipment, we cannot offer a refund or purchase credit. We encourage you to open and try the product upon receiving it.
To be eligible for a return, item(s) must be original container(s) with original packaging. Please contact us via email: support@HillingEssentials.com and attach photo(s) of your product(s) in your email. Please include a detail description of what issue(s) you have with the product(s). Please allow 24 hours for a reply. Custom orders are not eligible for refund, exchange or purchase credit. Once your email is received and inspected, we will respond to your request. If you are approved for a refund, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.
We are not responsible for damaged boxes due to transport. If your USPS shipped package is lost or damaged during shipping, please contact USPS about filing an “indemnity claim” by clicking here